Last updated: May 26, 2026
Houzflow AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website houzflow.com and any related services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
We may collect information about you in a variety of ways, including:
Personal Data You Provide: When you fill out a form, book a call, or otherwise contact us, we collect personally identifiable information such as your name, email address, phone number, business name, and any other information you voluntarily provide.
Automatically Collected Data: When you visit our website, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This is collected via cookies, web beacons, and similar tracking technologies.
Third-Party Tracking Technologies: We use Meta (Facebook) Pixel and Microsoft Clarity on our website. These tools collect behavioral data about how you interact with our site, including mouse movements, clicks, scrolling, and session recordings. This data is used to improve our website and to serve relevant advertisements. Microsoft Clarity's data may be shared with Microsoft. Meta Pixel data may be used to build advertising audiences. Neither tool collects your name or contact information independently.
We use the information we collect to:
— Provide, operate, and maintain our Services and fulfill your requests (e.g., scheduling strategy calls).
— Communicate with you about our services, promotions, and updates, including by email, phone, and SMS text message.
— Improve, personalize, and optimize our website and marketing campaigns.
— Analyze usage patterns to understand how visitors interact with our site (via Microsoft Clarity and Meta Pixel).
— Serve targeted advertisements on Meta platforms to users who have visited our website or who share similar characteristics with our customers.
— Comply with applicable laws, regulations, and legal obligations.
— Prevent fraud, enforce our Terms & Conditions, and protect our rights.
Consent to Receive SMS Messages: By submitting your phone number through any form on our website or booking page, you expressly consent to receive automated and non-automated SMS text messages from Houzflow AI, including appointment confirmations, reminders, follow-up messages, and promotional communications related to our services. Message frequency may vary.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges incurred from your wireless carrier.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and will receive no further SMS messages unless you re-subscribe. You can also opt out by emailing us at support@houzflow.com with "SMS Opt-Out" in the subject line.
Help: For assistance, reply HELP to any message or contact us at support@houzflow.com.
No Sharing of SMS Consent: Your phone number and SMS consent will not be sold, rented, leased, or shared with third parties for their own marketing purposes. SMS consent data is used solely for communications between Houzflow AI and you.
A2P 10DLC Compliance: Our SMS messaging program is registered and compliant with the Application-to-Person (A2P) 10-Digit Long Code (10DLC) regulations established by U.S. mobile carriers. We use registered messaging campaigns through approved platforms. All messages sent comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA messaging guidelines.
Supported Carriers: Participating wireless carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, and US Cellular. Carrier support for short code programs may vary.
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: We share data with trusted third-party vendors who assist us in operating our website and Services (e.g., CRM platforms, scheduling software, SMS delivery providers, email platforms, and analytics tools). These vendors are contractually obligated to use your data only to perform services on our behalf.
Advertising Platforms: We use Meta Pixel to share hashed data (such as email addresses) with Meta Platforms, Inc. for the purpose of measuring ad performance and creating custom or lookalike audiences. This is done in accordance with Meta's Data Processing Terms.
Analytics Providers: We share behavioral usage data with Microsoft via Microsoft Clarity for analytics and session recording purposes.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Services may not function properly.
We use the following types of cookies: essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to serve relevant advertisements). Third-party cookies set by Meta and Microsoft are governed by their respective privacy policies.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-out records are retained indefinitely to honor your preferences.
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data; withdraw consent at any time (including SMS consent by replying STOP); and lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at support@houzflow.com. We will respond within 30 days.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete such information immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
Our data practices are designed to comply with applicable regulations. For more information on your rights and applicable standards, see:
— FTC: Children's Online Privacy Protection Rule (COPPA)
— FTC: Privacy and Security Resources for Businesses
— CTIA: Messaging Principles and Best Practices
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Houzflow AI
Email: support@houzflow.com
Website: houzflow.com